Customer Service Representative - Relocation Package to Bali (Canggu, Ubud, Denpasar & More)

Join Foundever as a Customer Service Representative and launch your career in a dynamic, international environment with a relocation package to Bali! This is your chance to work with a global leader in customer experience solutions while enjoying the vibrant culture and stunning landscapes of Bali. Founded in 2010, Foundever has grown from a small startup to a recognized name in the customer service industry, serving clients across various sectors including hospitality, retail, and healthcare.

As a Customer Service Representative in Bali, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You'll use tools like Zendesk, Salesforce, and Slack to manage customer inquiries, track issues, and provide timely resolutions. This role offers a unique opportunity to work in a tropical paradise while contributing to a company that values innovation and growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring high levels of customer satisfaction.
• Use Zendesk and Salesforce to log, track, and resolve customer issues efficiently.
• Collaborate with cross-functional teams to provide comprehensive support and solutions.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Provide exceptional customer service by maintaining a positive and professional demeanor.
• Participate in team meetings and contribute to the continuous improvement of service standards.
• Stay updated with industry trends and best practices in customer service.
• Assist in the development and implementation of customer service training programs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proficient in English, both written and spoken.
• Experience with customer service software such as Zendesk, Salesforce, or similar platforms.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, multitasking environment.
• Familiarity with Slack or other collaboration tools.
• Willingness to relocate to Bali and adapt to a new work environment.

🛠️ Keahlian

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